// data center
325 Hudson Street Remote Hands
RemoteHands.nyc provides independent remote hands and smart hands at 325 Hudson Street in Manhattan, New York. It is a multi-tenant carrier hotel, an interconnection building where network providers and enterprise tenants share the same address, and H5 Data Centers runs a data center here. That shared model is exactly why on-site help here needs someone who already knows the building. When your rack or cage at 325 Hudson needs a physical touch, we send a New York technician to the right suite, day or night. You describe the task, we tell you which authorization the visit needs, and the work gets done with photos and notes instead of a flight for your own staff.
- Provider
- Multi-tenant carrier hotel
- Location
- Manhattan, New York
- Address
- 325 Hudson Street, New York, NY 10013
- Dispatch
- 24/7
Source: address as stated on the H5 Data Centers New York page for its data center in this building, checked 2026-10-11.
// what we do
What we do at 325 Hudson Street
A carrier hotel like 325 Hudson lives and dies on interconnection, so a lot of the work here is cabling, cross-connects between tenants in the building, and keeping interconnected gear healthy. Whether you need a labeled part swapped in your suite or a technician who can console into a switch before a turn-up, we cover the full range of remote hands and smart hands inside the facility.
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Rack & stack
Receive shipments at 325 Hudson, mount and rail your gear in the cabinet, land power, dress and label cabling, and bring systems up to a known-good state.
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Cabling & cross-connects
In a shared building, cross-connects often run between tenants and meet-me points down the hall. The operator installs the cross-connect cable through the building and the meet-me room on your order. We do the cabinet side: patching to your port, labels, light readings, and staying on the call for the carrier's test.
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Hardware swaps & upgrades
Drives, RAM, PSUs, NICs, GPUs, or a full server or appliance swap. You ship the part to 325 Hudson, we do the hands-on replacement in your rack.
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Diagnostics & troubleshooting
Eyes-on checks, power cycles, LED and POST reads, part isolation, and RMA swaps to get a dead or flapping box at 325 Hudson talking again.
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Network device config
Console into routers, switches, and firewalls (Cisco, Juniper, Arista, and more) to load configs, recover access, or stage new gear ahead of a cross-connect to another tenant.
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Server & OS config
OS install and repair, BIOS, BMC, iDRAC and iLO setup, console and KVM sessions, and config recovery when your team is locked out of a box at 325 Hudson.
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Decommission, pack & ship
Unrack, wipe or destroy media to your spec, pack and palletize, and coordinate freight out of the building's loading dock when a suite or cabinet is retired.
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Visual verification / eyes-on
A technician on the 325 Hudson floor for status checks, indicator reads, serial and label capture, and photo documentation when you just need trusted eyes on the gear.
Billing questions? See How a visit is billed.
// getting in
Getting an outside technician into 325 Hudson Street
At 325 Hudson Street, access to your cabinet runs through the operator that holds your space, under your contract with it.
So the first thing we need on a ticket is which operator holds your space and which floor. You, as that operator's customer of record, add our named technician to its access list or portal, or arrange an escort through it. We do not hold standing access to any operator in the building. Steps and lead times differ by operator and contract, so when the ticket opens we tell you which authorization your operator needs for the visit, you set it up on your side, and we confirm it with you before anyone is dispatched.
Operators in this building
Only entries we verified on the operator's own site are listed. If your operator is not listed, name it on the ticket.
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H5 Data Centers
325 Hudson Street, New York, NY 10013. Source: H5 Data Centers, New York, checked 2026-10-11.
// why local hands
Why local NYC hands for 325 Hudson Street
325 Hudson is in Manhattan, a short trip from our base in Brooklyn. In a carrier hotel where the building is one address but the tenants are many, knowing the layout is the difference between a task done tonight and a ticket that stalls at the wrong desk.
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Fast dispatch from inside the city
Our technicians are in New York, not on a plane. For a Manhattan address like 325 Hudson we can usually reach the floor quickly, including nights and weekends, instead of you booking flights and hotels for remote staff.
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We navigate a multi-tenant building
A shared carrier hotel puts network tenants under one roof, and access to your cabinet runs through the operator that holds your space, under its rules. We check in at the right suite and follow the correct process so your work moves instead of bouncing between security points.
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Every job photo-documented
You get pictures and notes with each visit to 325 Hudson. Proof of exactly what was touched in the cabinet, which port a cross-connect landed on, and what state the gear was left in, not just a line on an invoice.
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One vendor for many sites
Gear rarely lives in a single building. The same team that covers 325 Hudson also works the other Manhattan carrier hotels, the Equinix NY metro IBXs, and Ashburn, so you keep one point of contact across your whole footprint.
// coverage
Other facilities we cover
325 Hudson is one of several Manhattan buildings we cover. Here are some of the others.
// open a ticket
Need hands at 325 Hudson Street?
Tell us the site and the scope. We answer 24/7 and confirm access, an ETA, and pricing before any work starts.
(707) 733-3342